Wendy works to your rules, and only your rules. She asks for them on WhatsApp before she goes live, and you can change any of them by text, any time.
The rules she needs
| Rule | For example |
|---|---|
| Where you work | “CH1 to CH4, and anywhere within 10 miles of Chester.” |
| Jobs you do | “Boilers, radiators, bathrooms and leaks.” |
| Jobs you don’t | “No drains. No new boiler installs till March.” |
| Days and times | “Visits Monday to Friday, 8 till 4. Quotes Tuesday and Thursday after 3.” |
| Smallest job | “Nothing under an hour’s work.” |
| Straight through to you | “Water through a ceiling. Anything else can wait for a slot.” |
| Red flags | “No letting agents.” |
Changing them
Just text her. She confirms it back to you, so you know it’s done.
Wendy
Add CH5 to my postcodes
Done. CH5 added.
No more bathroom quotes till January
Noted. Bathroom customers get told you’re booked up till January, and go on Worth chasing for then.
A job outside your rules
She tells the customer straight, politely, and doesn’t book it. It goes on the time waster pile with the reason, so you can see it if you want to.