What she does.
She answers, rings back, chases and books. She keeps the book, sticks to your rules and tells you what you need to know. Nothing else, and nothing made up.
She answers
Every hour of the week
She rings back
Within 60 seconds
She chases
Every quote, till it’s a yes or a no
She books, rebooks and moves jobs
Only inside your rules
She keeps the book
You never have to log in
Ask Wendy, tell Wendy
On WhatsApp
She sticks to your rules
Changed by text
She bins the spam
Never logged
Every hour of the week
She answers.
Your missed and busy calls divert to her, so your number stays the same. She picks up as your office, finds out what the job is, where it is and when they want it, and books it into your free slots.
- Urgent calls come straight through to you, or she texts you at once.
- She never gives a price. You quote once you’ve had a look.
- If she doesn’t know, she says so: “I don’t know, I’ll find out.”
Her questions, before she books
- Do you own the property?
- What’s the job, and can you send a photo?
- When do you want it done?
- Roughly what budget do you have in mind?
- How many other quotes are you getting?
Renting, only after a ballpark, or outside your area? On the time waster pile, with the reason.
Within 60 seconds
She rings back.
She rings back every missed call, voicemail, website form and lead-site job within 60 seconds. If they don’t pick up, she texts. Lead sites send the same job to four other trades. She gets there first.
- Phone calls
- Voicemails
- Website forms
- Checkatrade
- MyBuilder
- Bark
- Rated People
Wherever the work comes from, she rings or texts it back within 60 seconds.
Missed a call from 07700 900461 at 11:40. Rang her back at 11:41. Mrs Dean, radiator not heating up, Upton. Owns the house. Booked Wednesday 9am.
Nice one
You were up a ladder. She wasn’t.
Every quote, till it’s a yes or a no
She chases.
Plenty of customers would rather text than talk. She rings and texts every quote until it’s a yes or a no, and stops the moment they reply.
- Quotes and no-answers get followed up on a set schedule.
- Call, text or WhatsApp, whichever they answer.
- She stops the moment they reply, and tells you what they said.
Ms Taylor said yes to the leak quote. Booked Tuesday 8am. Mr Wilson wants to wait till spring. Moved him to Worth chasing for March.
No more chasing from the sofa.
Only inside your rules
She books, rebooks and moves jobs.
She books into your free slots and texts the customer the time. Tell her you’re off and she moves everyone, texts them, and tells you when they’ve all said yes.
I’m off Friday
Right. Mrs Jones moved to Monday 10am, Mr Patel to Monday 2pm. Both texted. Both said yes.
You never have to log in
She keeps the book.
Every customer sorted: booked in, worth chasing, not answering, or time waster, with the reason. Your diary and every call and text are in there too.
Booked in3
Worth chasing2
Not answering1
Time wasters6
On WhatsApp
Ask Wendy, tell Wendy.
Text her like you’d text the office. “What’s tomorrow?” “Move Mrs Jones to Tuesday.” A list arrives every morning at 7.
Anything for me?
Spoke to 10 today.
2 booked in. Mrs Jones, boiler service, Thurs 10am. Mr Patel, radiators, Fri 2pm.
2 worth chasing. Ms Taylor’s leak and Mr Wilson’s bathroom. I’ll text them both tomorrow.
6 time wasters. 3 renting, 2 after a ballpark, 1 outside your area.
Knocking off. One message, and you know where you stand.
Changed by text
She sticks to your rules.
Postcodes you cover, jobs you won’t do, days you’re free. She never books outside them. Change them by text.
Your rules
- The postcodes or distance you cover
- The jobs you do, and the ones you don’t
- The days and times for visits and quotes
- The smallest job worth going out for
- Anything that’s a red flag for you
Never logged
She bins the spam.
Sales calls, robocalls and “have you had an accident” calls are binned on the first exchange. They never reach you and never clutter the book.
Binned today
- 09:02 · Energy broker, “quick question about your bills”
- 12:48 · Recorded message about solar panels
- 16:10 · Someone selling you leads
Your whole day, in one message.
Anything for me?
Spoke to 10 today.
2 booked in. Mrs Jones, boiler service, Thurs 10am. Mr Patel, radiators, Fri 2pm.
2 worth chasing. Ms Taylor’s leak and Mr Wilson’s bathroom. I’ll text them both tomorrow.
6 time wasters. 3 renting, 2 after a ballpark, 1 outside your area.
Knocking off. One message, and you know where you stand.
Today’s calls
+ 5 more time wasters: 2 renting, 2 after a ballpark, 1 outside your area
What she won’t do.
Boring on purpose. She does a few things and does them properly.
Find you work
She’s office help, not a lead site. She makes sure you win the work that’s already ringing.
Make up a price
Never. She writes down what they want, and you quote once you’ve had a look.
Guess
If she doesn’t know, she says “I don’t know, I’ll find out,” and asks you.
One trade per town.
Once a trade in your town has her, she’s taken for that trade there. We check straight after your demo call.
Yes, she’s AI. The most boring, predictable one you’ll ever hear.